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Overview

During the client's annual business review, GTN identified significant challenges impacting the mobile employee experience. Employees reported feeling overwhelmed, stressed, and unsupported throughout their relocation process. The client sought GTN’s expertise to deliver a fully coordinated, tailored approach to enhance the employee experience.

Walking at airport-1

A closer look at the client’s program and the results achieved

87 Supported 87 mobile employees across 10 countries
6 Collaborated with 6 strategic vendors working seamlessly together for the mobile employees
89 Achieved an 89 Net Promoter Score and an overall satisfaction score of 4.63/5

Tackling the client's challenges

Through a detailed analysis of communication gaps, vendor coordination, and process integration, we implemented tailored solutions to provide a seamless and stress-free relocation experience for the client’s mobile employees. 
 

PAIN POINT 1:

Fragmented and overwhelming process

Mobile employees found the relocation process fragmented, with unclear responsibilities, excessive documentation, and overlapping vendor tasks leading to confusion.

How GTN helped:

  1. Conducted a process audit to identify inefficiencies and pain points from the employees’ perspectives.
  2. Created a centralized relocation roadmap to clearly define roles, responsibilities, and timelines for all parties involved.
  3. Established a dedicated mobility coordinator as a single point of contact to guide employees through the entire process.

Impact:
Employees gained clarity on their relocation steps, significantly reducing confusion and frustration while enhancing their confidence in the process.

PAIN POINT 2:

Stressful and ineffective communication

Relocation communications were lengthy, repetitive, and lacked clear action items, leaving employees feeling overwhelmed.

How GTN helped:

  1. Mapped and analyzed communication workflows to pinpoint redundancies and unclear messaging.
  2. Streamlined content into concise, actionable formats with clear next steps and timelines.
  3. Introduced a tiered communication structure, ensuring the right information was shared at the right time, and aligned with the employee’s relocation stage.

Impact:
The optimized communication strategy reduced email fatigue, improved message clarity, and provided employees with actionable guidance to ease their transition.

PAIN POINT 3:

Lack of vendor collaboration

Inefficient coordination between the client’s six vendors caused delays and often required employees to repeat the same information multiple times.

How GTN helped:

  1. Facilitated a collaborative vendor workshop, bringing all six vendors together to streamline processes and define shared goals.
  2. Developed a centralized data-sharing platform to eliminate redundant data requests and ensure real-time updates between vendors.
  3. Introduced monthly vendor alignment meetings to maintain collaboration and proactively address potential issues.

Impact:
The new approach resulted in cohesive vendor operations, improved efficiency, and earned the client and the six vendors a partnership recognition as "Vendor Partnership of the Year" by the Forum for Expatriate Management (FEM).

Here's what our client had to say

 

“We were drowning in relocation chaos and our employees were feeling it. The constant juggling of multiple contacts and repetitive information requests was overwhelming. GTN came in and tackled the issue head-on, streamlined communications, and simplified everything. We’re thrilled with the results and so are our employees – what a difference it’s made!”

Global Mobility Manager
Leading Software Company

 

Streamline relocations and elevate employee satisfaction

Discover how GTN can transform your mobile employee experience. Contact us today to ensure a smooth, stress-free relocation for your employees.

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